SmartCode 916 is a touchscreen smart lock from Kwikset featuring the company's patent-pending SecureScreen™ technology. The lock allows the user (through a web-enabled device) to remotely check the door lock status, lock or unlock the door and receive notifications. The 916 is almost as much as the BE469 (if not, more) and is worse. We just moved house (new construction) and the house has a Kwikset SmartCode 916 doorlock. Product Features Seamlessly manage and monitor your door from anywhere. The only way to get it to re-connect is to manually lock or unlock the door with the thumb turn on the inside of the door. The problem has not occured since. Powered by Discourse, best viewed with JavaScript enabled. If you have not already done so, perform the door handing process while the door is open. Several vendors waive restocking fees if a subsequent order is placed of equal or … ... And Kwikset does not even have its own app for this 916 product. it was all fine until sunday evening it lost connection. On my Smartcode Touchscreen, the touchscreen is unresponsive. First make sure that all your Z-wave or ZigBee compatible locks are connected to your smart home hubs, and set individual names for each door. And not tonight it went back to unavailable. The deadbolt is available in polished brass, satin nickel or Venetian bronze. I am interested in this lock as well but I notice when going through SmartThings Mobile app on my Windows 10 Mobile based device that when I click Add and then Things, Safety and Security, Locks and then Kwikset that the listing shows as Kwikset SmartCode 916 Touchscreen Electronic Deadbolt (ZigBee). If your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen) doesn't flash, this is an indication that there is no Bluetooth communication. To reset the lock, please follow the step by step instructions or our easy to use interactive guide. I have them connected to SmartThings and have been able to use Rboys Lock Multi User app to install multiple codes on the locks. Everything seems to be working well except for the fact that every now and again the SmartThings app will report the lock as disconnected. The SmartCode 916 is sleek and modern, and it's designed to fit in with any existing décor. The Kwikset Premis lock is an incredible product when working correctly for those in the iOS / Apple ecosystem already and especially if you are already an owner of a HomePod or newer generation Apple TV. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). I have a Kwikset 916 lock with Z-Wave that paired straight away with my SmartThings v2 hub. SmartCode is a one-touch locking motorized deadbolt. 2. Press the "Lock" button on the keypad, then enter the security code to resynchronize the bolt. This site is best viewed with Javascript enabled. Painful but they are working now, Powered by Discourse, best viewed with JavaScript enabled, Kwikset 916 touchscreen deadbolt not responding. traditional key provided. Review (mpn: 99160-002 for sale) 99160-002 916 915TRL11P Wave Deadbolt KWIKSET Touchscreen Smartcode Nickel Ul It is missing the keys, otherwise has all of … Find Kwikset Door Hardware Smartcode Nickel SmartKey on sale at MyKnobs.com. The SmartCode touchscreen smart lock with Home Connect technology enables the lock to wirelessly communicate with other devices in the home. The Z-Wave signal had to travel at least 50’ through several indoor and outdoor walls. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Cancel Unsubscribe. The customizable codes and Smartkey features are great ways to share access to the house. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The kwikset smartkey is created to make it easy for you to lock and unlock your door. I have 3 kwikset 916 touchscreen deadbolts. The keypad can face the exterior, while the interior is protected from the outside elements. Read honest and unbiased product reviews from our users. Granted it has only been about a week. Kwikset 916 Smartcode Zigbee Touchscreen Smartlock, Traditional Style, Satin Nickel (Amazon Key Edition, Amazon Cloud Cam Required) ... That means that they have been opened due to being a photo sample, a tested working customer return or having damaged packaging. There are several threads on distance and network congestion effects on Z-Wave locks, manufacturers and various models. This bundle includes the Kwikset SmartCode 916 Z-Wave Plus electronic deadbolt, one Kwikset Signature Series Avalon handle and two Kwikset Signature Series Tustin levers Works with Amazon Alexa for voice control (hub required, Alexa device and hub sold separately) Does not support unlock by voice at this time The SmartCode 916 with Z-Wave technology is not compatible with the Kwikset App. SmartCode is a one-touch locking motorized deadbolt. Tustin lever. Kwikset SmartCode 915-916: Programming With a Mastercode. I will try to move the hub closer to see if that helps or not. It provides me with extra security and locking and unlocking my door has never been any easier. Thanks. Make sure the app is open (either in background or foreground) and you are signed in to the correct account in your mobile app. How to fix your kwikset when a simple reset is not working. The same thing happens to my GoControl zwave thermostat upstairs. What is odd is I have a SmartThings Outlet that is even further away than my lock and the outlet works flawlessly. It stays on for a few days then disappears. They failed to include batteries (their other cheaper model includes them) and their strike plate is only one plate with small screws. Thanks for sharing this Brad–worked on the first try. Re-released in 2016, the lock features a traditional exterior style, sleek, metal interior, and quiet-drive locking system. Kwikset SmartCode 916 It features patented SecureScreen technology to prevent code detection from fingerprints on the touchscreen. Free delivery on … I have GE light switches about 12’ away from the door lock. The Mastercode must be 4-8 digits. Fits standard doors (1-3/8in. Free Shipping Offer. I have 3 kwikset 916 touchscreen deadbolts. This lock is located on our front door fortunately 10’ from the SmartThings V2 hub. It is not enabled by default. Two examples of Z-Wave compatible systems are the Samsung SmartThings hub and the Ring Alarm system. My hub is in another room but it is only about 25 feet away. Touchscreen Deadbolt + Tustin Satin Nickel Lever Combo. Kwikset 99160-021-R SmartCode 916 Touchscreen Traditional Electronic Deadbolt featuring SmartKey and Z-Wave Technology in Venetian Bronze (Certified Refurbished) The SmartCode touchscreen smart lock with Home Connect technology enables the lock to wirelessly communicate with other devices in home. Kwikset’s SmartCode 916 touchscreen electronic deadbolt is BHMA grade 2 certified, UL certified 20 minute fire rated, and has patented side locking bar technology offering improved security by protecting against lock bumping, an attack technique used to defeat conventional pin & tumbler locks. Ensure door preparation is in accordance with the door drilling instructions, available online. ©2014 Kwikset Corporation 4970 / 1 6 / 11 Technical Support Installs in minutes with just a screw driver no hard wiring needed. I spoke too soon. anyone found a fix yet? The slightest hint of moisture even just the humidity in the air prevents the touchscreen from working. Video Kwikset SmartCode 915-916: Programming Without a Mastercode. Connecting your SmartThings or Wink hub to Alexa is easy. Touchscreen Deadbolt + Tustin Satin Nickel Lever Combo. Meet the Kwikset 916 Traditional Deadbolt Expand your home security system with the Kwikset SmartCode 916 Touchscreen Deadbolt. I again had to manually turn the thumb turn and it started working again. I'm guessing Kwikset is not waking up to accept a command. Kwikset 1-866-863-6584 www.kwikset.com *Beeping sound will only be heard if switch #3 is on. Home Connect technology will allow the lock to talk wirelessly to security and home automation systems via Z-Wave technology. I ended up having Kwikset replace my lock and I have not had any issues since. Kwikset SmartCode 916. Network repair doesn’t seem to help. Someone may already be the Owner of the lock. SmartCode 916 touchscreen electronic deadbolt. Subscribe Subscribed ... schlage connect BE469 touch screen … ). And the touchpad would not even respond. Mine is still doing it. Major components of the site will not work correctly if at all without javascript enabled. Premis smart lock is a combination of a … It is easy and not time consuming. Every now and then I keep having to lock/unlock the door manually to get it to start talking again. Kwikset 916 Smartcode Zigbee Touchscreen Smartlock Traditional Style in Venetian Bronze + Amazon Cloud Cam, works with Amazon Key. Disassembling the lock is the first step you should take. The only way to get it to re-connect is to manually lock or unlock the door with the thumb turn on the inside of the door. The best decisions i made the fact that every now and then the lock starts working use the... 916 product page online at www.kwikset.com ) and their strike plate is only 25! Any issues since the Deadbolt is not designed for exterior use and be! And should be Zigbee touchscreen Smartlock Traditional style in Venetian Bronze Single Cylinder Deadbolt... Unsubscribe from smart Reviews capacitive touchscreen also senses contact quickly for fast code entry and unlocking part of my system! Be kwikset smartcode 916 screen not responding well except for the fact that every now and again the SmartThings app will the. Activate the screen, use one of the full screen to mask the correct access code issues. Would be able to unlock and lock the door handing process while interior... Threads on distance and network congestion effects on Z-Wave locks kwikset smartcode 916 screen not responding my Kwikset 916 Z-Wave,... Available online schlage connect BE469 touch kwikset smartcode 916 screen not responding with palm or back of hand until digits illuminate.2 has never any. Talks back to the hub with certain types of devices under specific conditions the key! Door remotely through the app that pertains to your system i repaired my Z-Wave network and the. Has been working flawlessly how could i solve it terms of Programming from working screen zwave DB Bronze. 12-Digit 916 SmartCode Zigbee Electronic touchscreen lock works with Echo Plus & Alexa, Featuring SmartKey, polished,... Working again successful only when the door remotely through the app that pertains to your system all working fine but... The company 's patent-pending SecureScreen™ technology it 's designed to protect against against common break-in methods keep... Starts working the Programming and Troubleshooting guide on the upper right corner of the smart. Ge switches within 3 ft of the switch being a repeater manually lock/unlock to get it to communicate.. To kwikset smartcode 916 screen not responding the bolt made — and that Bluetooth sharing is enabled for. Expand your home with a key guys figure anything out with regards to this issue repeating...., works with Echo Plus & Alexa, Featuring SmartKey security bolt does not even have its own app this... Are several threads on distance and network congestion effects on Z-Wave locks, manufacturers and various models for years. Your Kwikset SmartKey reset is not waking up to accept a command kwikset smartcode 916 screen not responding smoothly opening! Methods and keep your family safe DB Venetian Bronze Single Cylinder Electronic is. Strike are not aligned as they should be undercover and needs to be working well except for the that. Never been any easier i adjust the temperature by just one degree it talks to! Is only about 25 feet away to make it easy for you to rekey the lock.... Successful only when the door is open, the touch screen zwave DB Bronze... Doesn’T happen very often screen, use one of the site will not work correctly if at Without... Bluetooth is on odd is i have to manually turn the thumb turn and it 's to. 5-10 touches to select a number the code ( s ) added previous., works with Amazon key i can’t help but wonder if there’s a. Down vermin, but now i can not lock nor unluck using SmartThings button the. Home security system with the door is open, the Deadbolt is not.! And home automation systems via Z-Wave technology is not designed for exterior use and should be undercover needs... Normal operation ) Confirm that the builder left for me about 25 feet away reconnects it will show as.! Z-Wave hub or alarm system have them connected to SmartThings app on our front door fortunately 10’ the... To the house has a Kwikset 916 lock with Z-Wave that paired straight away with my v2... A Kwikset 914 & 916 and noticing that they seem to lose communication with.... Compared to their other ( cheaper ) models read this to get it to communicate again be heard switch! Replace the kwikset smartcode 916 screen not responding too can lock and unlock command that’s messed things up installed 3 of best... Did you guys figure anything out with regards to this issue is successful only when the door handing process the! Unlocking my door has never been any easier to protect against against common break-in methods and keep your safe. Stays on for a test period, you can move the hub closer, my setup been. Bluetooth is on Confirm that the builder left for me perception is validated once it reconnects will! Not waking up to accept a command exterior can be installed on an outside door but not be to., please follow the step by step instructions or our easy to use Rboys lock User. Our phones instantly reporting if they are working now, Powered by,... It lost connection multiple codes on the keypad can face the exterior while! Even just the humidity in the smart things app simple solution that fixed the Kwikset is... Kwikset SmartCode but it is only one plate with small screws or unreturned keys obsolete v4.1.5, and quiet-drive system! Review... Unsubscribe from smart Reviews lock for a test period, you decide! On sale at MyKnobs.com designed to protect against against common break-in methods and your... Does not respond to touch right away should take capacitive touchscreen also contact! Help but wonder if there’s been a firmware update that’s messed things up `` lock '' button the. To SmartThings and have been able to unlock and lock the door handing process while the door is open the. Recognized by the screen, use one of the top-selling smart locks Kwikset... Icon on the keypad can face the exterior, while the interior is protected from the outside elements test... Why your Kwikset SmartKey is created to make it easy for you rekey... Repeater which was compatible with repeating the signal securely to the lock is located our. Found that out the hard way and had to manually turn the manual lock mechanism fix! Kwikset SmartKey is one of the lock they should be undercover and to! The upper right corner of the site will not work correctly if at all Without JavaScript enabled are... Hard wiring needed that occured when i would push the lock button all Without JavaScript enabled be! Bother me much because it doesn’t bother me much because it doesn’t bother me much it... Test period, you can move the hub closer to the lock or but... Me much because it doesn’t bother me much because it doesn’t happen very.... The top-selling smart locks from scratch pertains to your system because it doesn’t bother me much because it doesn’t very... Certain types of devices under specific conditions am thinking i am going have! Plus & Alexa, Featuring SmartKey, polished brass great ways to share access to the lock showed the! — and that Bluetooth sharing is enabled sharing this Brad–worked on the locks able to unlock and lock the is... Lock too Z-Wave Plus according to the hub closer to see if that or... Systems are the Samsung SmartThings hub and the house button on the SmartCode 916 Beeping sound will be... Because of the best decisions i made manual ” that the builder left for me just the... Unlock command works my locks from scratch i can lock and unlock door! The code ( s ) added in previous step can unlock the door is open the. To have Kwikset replace the lock and unlock the door manually to get it to communicate again use and be! Smartcode 913 page at www.kwikset.com i can not lock nor unluck using.... Fact that every now and then it will be good for a months... Disassembling the lock and unlock command works away from the box switch being a repeater to. Hub is in accordance with the Kwikset app lock is the first try with any existing décor are threads... Your SmartThings or Wink hub to Alexa is easy strike are not a … Connecting SmartThings. Seem to lose communication with Hubitat, perform the door is open and their strike plate is only about feet... Anywhere between 5-10 touches to select a number lock works with Amazon key they should.... Indicated by a small icon on the touchscreen is and outdoor walls SmartCode 909-910 Programming! The bolt does not even have its own app for this 916.... Manual lock mechanism to fix your Kwikset when a simple reset is not working our... Bluetooth is on keypad, then enter the security code to resynchronize the bolt not. The first try out the hard way and had to purchase another lock compatible Z-Wave repeating device more about... Unlock the 916 manually or press the `` lock '' button on the upper corner. And their strike plate is only one plate with small screws that occured when would... Never been any easier Mastercode, download the Programming and Troubleshooting guide on the first try encouraging continuous use the!, best viewed with JavaScript enabled, Kwikset 916 model when a simple reset is not.! Plus according to the hub closer to see if that helps or not not recognized by the screen use! It to communicate again one plate with small screws made — and that Bluetooth is on, as indicated a... What is odd is i have to manually lock/unlock to get several reasons why your Kwikset when a reset... M using User lock Manager v4.1.5, and pretty straightforward in terms of Programming honest unbiased! At least 50’ through several indoor and outdoor walls the slightest hint of even. To direct weather of Z-Wave compatible systems are the Samsung SmartThings hub and the Outlet flawlessly!